Service Delivery Manager

Job Description:

Service Excellence Partners is seeking a Service Delivery Manager to oversee the delivery of managed services to our clients. The successful candidate will be responsible for ensuring high-quality service delivery, maintaining client satisfaction, and driving continuous improvement. Key responsibilities include:

  • Establishing and maintaining strong relationships with clients, serving as the primary point of contact for service delivery.
  • Collaborating with internal teams to define service level agreements (SLAs) and key performance indicators (KPIs).
  • Monitoring service performance and compliance with SLAs and KPIs, and implementing corrective actions as needed.
  • Leading service improvement initiatives to enhance service quality and efficiency.
  • Providing regular reports and updates to clients and senior management.


  • Bachelor’s degree in Business Administration, IT Management, or related field.
  • Proven experience in service delivery management, preferably in a managed services environment.
  • Strong client relationship management and communication skills.
  • Experience defining and managing SLAs and KPIs.
  • ITIL or other relevant certifications are a plus.

Location: Chicago, IL

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