IT SERVICE MANAGEMENT

Automate IT.
Improve Productivity.
Reduce Costs.

"Every Quarter, the Transformation Work Gets Pushed"

You own the lights and the roadmap. Operations always wins, and the slip lands on your name. Two in three IT leaders say daily operations crowd out everything else.

Staff for average ticket volume and you drown at the peak. Staff for the peak and you cannot afford it.

We take the operational load against SLAs you can hold us to, and put a named owner on AI adoption. Your engineers go back to the roadmap.

Core Services

What We Run for You

Infrastructure Support

Monitoring, patching, and escalation handled before your users notice.

AI Adoption Support

Approved use cases, review on higher-risk deployments, and a named owner for the result.

Disaster Recovery & Security

Tested recovery you can put in front of an auditor.

IT Help Desk

Tier 1 and Tier 2 resolution, with response times written into the contract.

Delivery Models

Three Ways to Engage With Us

AI-Augmented Delivery Team

A dedicated team that ramps with your roadmap.

Use it when the work is ongoing and the scope keeps moving

Project-Based

Fixed scope, fixed date, fixed price.

Use it when you already know what done looks like

Managed Services

We run the function against SLAs.

Use it when you want the result without owning the operation

What You Get Back

Cost down 30 to 40%

Same SLAs. Same escalation path. You can show the CFO exactly where the money went.

Your roadmap back

AI-assisted monitoring catches issues before an SLA breaches. Your engineers stay on the work that moves the business.

Proof on one page

Uptime, response, and cost on a dashboard you can forward to leadership without editing it first.

Which Role Is Hardest for You to Fill Right Now?

Send us the requirements and we will come back with a shortlist, not a sales pitch.

Find Skilled Talent

Candidates: we place IT professionals coast to coast, matched on skills, values, and goals.

Find Work

Testimonials

What Clients Say

NorthStar Group delivers high quality products on time. NorthStar Group also provides solid support in the development of a risk adjusted integrated master schedule covering a wide scope, a long lifecycle and many intricate parts such as the development of complex system enhancements, comprehensive safety and security safeguards, avionics development, equipage strategy, and airline operator outreach efforts.

NorthStar Group answered our requirement with a responsive team, technically superior advice, and a cooperative business approach. Their contribution was essential to a successful proposal and continues to guide successful execution. They have my unconditional endorsement.

I want to recognize NorthStar Group for providing high quality enterprise architecture (EA) and system engineering support for the SWIM program office. The team has also worked diligently to build an impressive set of systems specifications, library of systems and business process artifacts and provided general systems engineering support for SWIM Segment 2 definition.

The support received from NorthStar Group personnel was key to establishing the Governance framework for the FAA's SWIM Program. The knowledge and expertise in Service-Oriented Architecture (SOA), and diligence in coordination with a wide range of stakeholders helped provide a solid foundation of policies and processes to promote the agile NAS essential to NextGen goals.

Automate IT. Improve Productivity. Reduce Costs.